Delivery Information

We try to provide our customers with a range of delivery options.

Please note: Most orders placed before 3pm are despatched that day, after that we ship the next working day.

UK customers:

When you place your order you will be given two choices

  • Free UK delivery
  • Next day service  £5.00

Free UK delivery

We send 95% of our UK shipments using Amazon’s delivery network which provides a trackable service from us to you. It usually takes around 3 working days but can take up to 6 working days dependent on your address.

You will receive an email from us to say the order has been despatched and then an email from Amazon which enables you to track your order directly.

If you live in an area that Amazon does not cover then we will send your order via second class Royal Mail. This tends to take between 3-5 working days.

 

Next day service

If you order before 3pm then your order will be despatched that day.

If you order after 3pm we will do our best to get it on its way but we guarantee that it will be despatched the next working day.

We use either Interlink or Amazon’s expedited service.

Interlink is always next working day and Amazon is either next working day and sometimes can be a weekend delivery. We choose whichever we can to get it to you fastest.

Please provide your mobile number so that in the event we use Interlink you will receive a text message and an email from Interlink to say exactly when your delivery will arrive within a one hour window.  An Amazon delivery will be tracked via email.

** Please check your junk mail for despatch and shipment messages as they often end up there.

International orders:

Depending on where in the world you are ordering from we offer different delivery options which you can select at checkout. If an option is not available at checkout this is because we offer what we knows works best after many years of experience of losing shipments.

We do not make a profit on delivery and, in fact, often make a small loss in order to keep our prices consistent and competitive for everyone.

For Europe – our delivery costs are based on the total weight of the products you have ordered. Single smaller items generally cost £5.50 for standard airmail which takes around 7-10 working days for smaller items. There is no tracking facility for this.

For multiple products or heavier items (like the cot versions) we will use a tracked airmail service where available which costs approx £12. This takes around 7 working days.

If you need your delivery faster than what we offer then please email us and we can arrange a bespoke service for you.

Outside of Europe (US and rest of the world) we use Signed for Royal Mail where it is available or courier depending on the weight or value of the order.  Delivery costs between £10 and £25 depending on which service the system thinks is most appropriate and safest.

International courier takes anywhere from 2-5 working days. You will receive a tracking number which you can follow the shipment.

International Royal Mail takes longer anything between a week to 20 days. You will receive a tracking number so you can see where it is.

** Please remember you are liable for any custom or duties payable in your home country.