The prices advertised include VAT (where applicable).
UK delivery charges:
For all SnoozeShade products except Europe and Rest of World for SnoozeShade for Cots (see below)
UK second class standard delivery – £3.50
UK second class recorded delivery – £4.50
UK courier – £6.50
Europe and Rest of the World (standard Airmail) – £5.00
Europe and Rest of the World (Signed for Airmail) – £10.00
SnoozeShade for Cots
NOTE: due to the weight and high value of SnoozeShade for Cots, we only use a signed for service in Europe and ROW. If a discount code is used with free shipping we will contact you to pay for the difference.
Cot shipping: Europe and Rest of the World (Signed For Airmail) – £20.00
If you choose UK courier delivery, we will contact you to let you know when it will be despatched as it is a ‘next working day’ delivery service. We aim for next working day for orders placed before 12pm but this is not guaranteed.
If you use a discount code, your order will be sent by standard second class Royal Mail or standard airmail where appropriate.
Taking delivery of your order
Royal Mail Recorded delivery: Someone will need to be available to sign for the delivery. If no-one is available, a notification card will be left. You will then be able to collect the package from your local post office or rearrange delivery at a time convenient for you using the Royal Mail online redelivery service. If your package is not collected within 6 days of posting, it will be returned to us and we will have to re-charge you for delivery.
If your order has been sent by Royal Mail Recorded Delivery Service, we can supply you with the tracing number to use with the Royal Mail’s tracking service at Royal Mail Track & Trace. Due to data protection laws, we are unable to trace your package for you.
Courier delivery: Your order will be sent via Interlink Express courier service. You will receive an email early on the morning the day the delivery is due. You will be given a one-hour delivery window so that you know exactly when to expect it. You can change the delivery time. If you provide us with your mobile number you will receive a text with delivery information.
Full details are provided in the email you will receive. Someone will need to be available to sign for the delivery. If no-one is available, a notification card will be left. You will then be able to re-arrange a delivery time with Interlink.
Order tracking
For information on order tracking for orders sent by Recorded Delivery or courier service, please see above. Any order sent via standard mail will not have a tracking number.
Delayed or missing deliveries: If your recorded delivery is delayed or missing, you can contact the Royal Mail on 08457 740 740 or online at Royal Mail Track & Trace and use the tracking reference to resolve this with the Royal Mail. If you do not have the tracking reference number, please e-mail us and will provide it for you. Due to data protection legislation, we regret that we cannot track your delivery for you.
Please contact the courier company direct via the information sent about your order if there is a delayed or missing delivery.
Credit and debit card statements: We offer two ways to pay. You can use PayPal or our independent payment provider Nochex. You can choose which you prefer. If you use Nochex, your purchase will appear on your credit or debit card statement as ‘Nochex’.
Please refer to our Terms and Conditions for our returns and refunds policy.
International orders: Please check on our international page whether we have retailers in your country.
If we don’t have a distributor or retailer in a country, we will deliver worldwide. Please email us and we will let you know if you can order locally or from the UK.
Costs for international deliveries are listed above.
Australian customers: please visit SnoozeShade Australia or email us.
Rest of the World: please e-mail us if you need any assistance placing an international order. We are always happy to help.
Trade enquiries: If you are a retailer or distributor interested in working with SnoozeShade, please email us.
