Jobs at SnoozeShade

We are recruiting for a new customer service, admin and logistics assistant

We are looking for someone who can work 5 hours a days 5 days a week. Core hours are 9am – 4pm so you can do 5 hours within that timeline.  We also need a 1-2 hours on a weekend (every 4-5 weeks) just to monitor weekend customer messages.  

Excellent spoken and written English is an absolute necessity.

This is a remote/WFH role but we would like someone local as we want someone who will come to Cara’s office in Walton On Thames twice a week to work with Rebekha and sometimes Cara.

Starting salary is £12 per hour. This is likely to be increased based on performance.  

The main focus of the position is to provide great customer service and administrative and logistical support. One of the most important values we hold at SnoozeShade is to deliver outstanding customer service to everyone we work with. This means the successful candidate understands what it means to deliver and receive great service.  

You must have a friendly yet professional manner. We have a definite house style in how we communicate which we like to be used (training will be provided).  We’re often dealing with tired and stressed parents of young babies and they need to be met with a warm and friendly response – so we do not want anyone too corporate in tone.

Our customers are not just customers who buy our products but also include large and small social media influencers, bloggers, celebrities, affiliates, baby sleep experts and retailers.  

We’re looking for someone who has a real can-do attitude and will show initiative (but who’s not afraid to ask for assistance when needed). You need to be a motivated self-starter and who is very organised and can just google something if you don’t know how to do something.

One of the pros and cons of working for a small business is that each day can be different as new things crop up that we haven’t experienced before.  Therefore it is vital that the candidate has a flexible approach as things can change from day to day.  There are consistent everyday tasks but the ability to manage your own time is essential when things get busy. You also need to be able to manage your workload and communicate if jobs can or can’t get done to deadline.

You’ll mainly work directly with Rebekha (who leads customer service and admin) and you’ll also be communicating regularly with our internal social media team, our warehouses in the UK & Australia, accountants, existing and future retailers and many other service providers.

You will also be assisting Cara with some logistical support, managing deliveries into Amazon (again full training will be given), inventory management and some accounts admin and also stock ordering.

You’ll be assisting Rebekha and the social media team with the following – we have a global customer base so you need to be aware that someone could be :

  • Monitoring customer emails
  • Monitoring customer messages via chat
  • Monitoring and replying to any Amazon customer queries
  • Monitoring customer queries on Instagram/Facebook/Twitter/TikTok 

You’ll get full training on the different systems we use but it is most important that you are confident using the internet and online services. It’s also really important that you are able to use social media and also enjoy using it. Someone who does not like social media will not be suitable.

Some of the software and systems we use are:

  • Microsft 365 & Teams/OneNote
  • GoldStarPro (a CRM system)
  • Microsoft Outlook, Excel, Word 
  • Google Docs and gmail
  • Dropbox
  • Amazon Seller Central
  • Shopify
  • Klaviyo
  • Canva 

The whole business is very seasonal (busiest between mid-March and mid September) so this is when we tend to be more focussed on customer service.  It gets quieter between mid-September and mid-March and shis time is when we catch up, look back and plan for the next busy season so you may be more focussed on ad hoc activities.

Ideally we’re looking for someone who can start any time from now . Initially this is a freelance role.

We’re a small team and whilst we all work remotely we’re looking for someone who will fit in well with our friendly team – we think of ourselves as a family and want to enjoy working together.

The next step is to send us your CV, tell us why you find the job appealing and why you think you would be a great fit for SnoozeShade. 

We will be shortlisting candidates and we will email you to confirm if we are taking you through to the next stage (which will most likely be a phone call).

So.. next step is to complete our form and attach your CV..

Best of luck and we look forward to hearing from you. 

 

 

APPLICATION FORM

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