Returns and exchanges
We don’t get many people returning their SnoozeShade but in the event that you do then please contact us by email and provide us with your order number and the reason for return or for exchange.
Returned or exchanged products must be in a resaleable condition or they will not be refunded or exchanged or we will give a partial refund.
We will then reply and confirm the returns postal address to send the product to. Please do not send to any address on this website as we have a separate returns address.
Please note : Before you post you must get proof of shipping and appropriate insurance cover from the Royal Mail or whomever you are sending it with. If it gets lost in the post you will have to claim the value of the product back from your shipping company as we cannot refund for a product we have not received.
Once we have the product and it is confirmed as resaleable then we will refund you or send out a replacement product.
We reserve our right to charge for the cost of shipping an exchange product on a case by case basis.
Warranty and guarantee
All SnoozeShade products come with a 1 year guarantee from faults. We don’t get very many faulty products as we are very proud of the quality of materials used, but the odd one does happen.
In the event that you have a faulty product simply email us with details of the product, photos of the fault and where and when you purchased it and we will do our best to help and replace the item.