I'm proud to say that after fourteen years of being in business we have a fault rate of just 0.1%.  Considering the number of products we sell, I put this down to my insistence on using high quality materials and strict quality control.

My standard warranty is one year and I am delighted to offer an optional free 5-year warranty to stand behind the quality of my products.  If you have a quality issue, please click here to get in touch with the team on social media or by email.

Warranty details:

You must fill out the form below within 30 days of purchase for the extension to be valid. If you do not do this then your original warranty of one year from date of purchase is in place.

You must include the date of original order and order number for the warranty extension to be valid.  In the event you make a claim we will ask for proof of purchase eg a receipt if the order number is incorrect and proof of the fault and a batch number. 

Our Limited Warranty covers any defects in material or workmanship under normal use during the warranty period. 

In the event of a fault occurring that is due to the above we will replace the item within 5 years of the original purchase date.  Once the fault is confirmed, we will provide a replacement product free of charge however all shipping costs are to be paid by the customer. 

Conditions which are not covered by this warranty include:

  • damage of a product resulting from negligence or not reading the instructions fully
  • damage of a product resulting from unauthorised modification of the product
  • damage caused by natural disaster
  • theft or loss of the product

To register, simply fill out your details below:

Thank you