New UK shipping information during COVID-19
🇬🇧For UK customers:
We are (for the time being) offering 3 ways to ship your products.
When you place your order you will be given three choices
- FREE UK P&P takes approx. 7 days (about 5 working days)
- FASTER shipping £2.50 (takes 2-3 days)
- NEXT WORKING DAY COURIER £5.00 (order before noon on a working day and it will be with you the next working day order on a weekend and it will be despatched on the Monday for delivery Tuesday)
Please note: We process orders Monday to Friday (except public holidays). Orders are not processed on weekends. Most orders placed before 3pm are despatched that day, after that we may process the next working day.
Free UK delivery
We send 95% of our UK shipments using Amazon’s delivery network which provides a trackable service. It usually takes around 5 working days but can take up to 7 working days dependent on your address. If you have not received it within 10 days then please contact us.
You will receive an email from us to say the order has been despatched (please check your junk mail for our email) and then a separate email from Amazon which enables you to track your order.
If you live in an area that Amazon does not cover or we do not have stock at Amazon then we will send your order via second class Royal Mail. This tends to take between 3-5 working days.
⏱️Next day service
If you order before 12pm (noon) on a weekday then your order will be despatched that day.
If you order after 12pm it will be despatched the next working day.
If you place your order on a weekend or public holiday then it will be despatched on the first working day eg Tuesday after a Bank Holiday.
We use either DPD or Amazon’s expedited service.
DPD is always next working day and Amazon is either next working day and sometimes can be a weekend delivery.
Please provide your mobile number so that in the event we use DPD you will receive a text message and an email from DPD to say exactly when your delivery will arrive within a one hour window. For an Amazon delivery you will receive an email from Amazon with tracking information but the time will not be specified.
** Please check your junk mail for despatch and shipment messages as they often end up there
✈️ International orders:
Please check on your local Amazon (or .com for worldwide) as it will most likely be cheaper and easier for you to buy from there. If we don't have the exact product, we may be about to replenish stock so email us to find out.
Depending on where you are ordering from we offer different delivery options which you can select at checkout.
🇪🇺For Europe – our delivery costs are based on either the weight or value of the products you have ordered. Single smaller items generally cost £5.50 for standard airmail which takes around 7-10 working days. There is no tracking facility for this.
For multiple products or heavier items we will use a tracked airmail or courier service where available which costs approx £12. This takes around 7 working days.
If you need your delivery faster than what we offer then please email us and we can arrange a bespoke service for you. We will just charge you the difference in what you would pay with the actual cost.
🌐 US and rest of the world we use Signed for Royal Mail (where available) or courier depending on the weight or value of the order. Delivery costs between £10 and £25 depending on which service the system thinks is most appropriate and safest.
📦 International courier takes anywhere from 2-5 working days. You will receive a tracking number so you can track the shipment.
✉️International Royal Mail takes longer – it can be anything from a week to 20 days. You will receive a tracking number where we have one so you can see where it is.
We do not make a profit on delivery and, in fact, make a small loss in order to keep our prices consistent and competitive for everyone.
** You are liable for any custom or duties payable in your home country
** If your order does not arrive within the timeframes above please get in touch as soon as possible so we can try and track it for you