Delivery information
🇬🇧 UK customers:
When you place your order you have a choice of three delivery options:
- FREE UK P&P takes 7-10 days (about 5 working days)
- Faster service £3 takes 2-3 days (tracked service with the Royal Mail)
- Next working day courier £7 Order before 12pm (noon) on a working day and it will be with you the next working day. Order on a weekend and it will be despatched on Monday for delivery Tuesday ** Please see below for how next day orders are despatched
Please note: We process orders Monday - Friday. Most orders placed before 3pm are despatched that day but it may be the next working day depending on the volume of orders we are dealing with. Orders are not processed or despatched on weekends or public holidays.
You'll get an email from us when the order has been despatched (please check your junk mail). You will then get a separate email with tracking details.
FREE UK delivery (5-7 working days)
UK orders are sent using a Royal Mail trackable economy service. It usually takes 5 working days but it can take up to 7 working days dependent on your address.
If you have not received your order within 10 days then please click here to contact us
FASTER Service (2-3 working days)
These orders are dispatched with the Royal Mail's tracked faster service. It takes 2-3 working days. The number of days does not include the day of despatch. If, for example, you place an order before 3pm on Monday then Tuesday is Day 1, Wednesday Day 2 and Thursday Day 3.
We use the Royal Mail as we've tried numerous carriers over the years and they are the most reliable. We cannot be held responsible for delays due to the delivery network having issues beyond our control.
If you have a tight deadline, we recommend that you use our Next Day service to guarantee it arrives on time.
⏱️ UK next day service (excluding Northern Ireland)
If you order before 12pm (noon) on a weekday your order is despatched that day. If you order after 12pm it will be despatched the next working day.
If you place your order on a weekend or public holiday then it will be shipped on the first working day eg Tuesday after a Bank Holiday for delivery Wednesday.
We use DPD or ParcelForce for a next working day service. If you need a weekend delivery please contact us before ordering so we can find out what the cost would be.
In the event that we run out of stock at our warehouse, we will use the Amazon expedited service for next day orders. This will usually arrive next day or the day after. We have less control over when they despatch.
For Northern Ireland customers, we can only offer a 72 hour service.
Please provide your mobile number so you will receive a text message and an email from the courier to say when your delivery will arrive within a one hour window.
** Please check your junk mail for despatch and shipment messages as they often end up there
Please be aware our Warehouse will be closed and not shipping on the following Public Holidays:
| 7 April | Friday | Good Friday |
|---|---|---|
| 10 April | Monday | Easter Monday |
| 1 May | Monday | Early May bank holiday |
| 8 May | Monday | Bank holiday for the coronation of King Charles III |
| 29 May | Monday | Spring bank holiday |
| 28 August | Monday | Summer bank holiday |
| 25 December | Monday | Christmas Day |
| 26 December | Tuesday | Boxing Day |
🇪🇺 EUROPEAN ORDERS IN 2022 - BUY VIA OUR AMAZON UK STORE
We have enabled global & EU sales on our store on Amazon.co.uk so you can order from there. Amazon then manages all the local import taxes and duties which we have seen is faster and cheaper than if we do it.
Unfortunately, due to the huge difficulties we've encountered getting stock into Europe, we have made the difficult decision to not sell directly on Amazon Europe or fulfil European orders from our website.
🌐 US and rest of the world
We also sell on our own websites in
Canada SnoozeShade.ca
Australia SnoozeShade.com.au
Please check here for your local Amazon to see whether the product you want is for sale locally. We sell on Amazon in the US, Canada and Australia.
📦 International courier takes anywhere from 2-5 working days. You will receive a tracking number so you can track the shipment.
✉️ International Royal Mail takes longer – it can be anything from a week to 20 days. You will receive a tracking number where we have one so you can see where it is.
We do not make a profit on delivery and, in fact, make a small loss in order to keep our prices consistent and competitive for everyone.
PLEASE NOTE
** You are liable for ANY custom or duties payable for delivery in your home country. We also state this at checkout when you choose international delivery.
** We cannot accurately quote for every delivery destination so, for some international locations we have used the most popular cities in order to give a rough idea of delivery cost. If you live in an area which is more expensive than our quoted rate then we will contact you to pay the difference before shipping.
** If your order does not arrive within the timeframes above please get in touch as soon as possible so we can try and track it for you. We cannot help you if you leave it too long. Click here to contact us
😱 DELIVERY THEFT
Sadly, we have heard from a number of customers who've had deliveries stolen from doorsteps when they were out. Please understand that we cannot be held responsible if this happens. You are sent the tracking details via email so that you can see exactly when it will arrive. If you're not going to be in when expecting deliveries then please rearrange the delivery date to when you're at home or arrange for a neighbour to take delivery for you.
💰 COUPON CODES
We have a number of partners around the world who have been given a coupon code to share within their network. Any use of coupon codes that are not authorised for public use, or codes that are attributed to someone other than the code creator will mean that your order will be refunded.
