Please note that the Royal Mail are planning strikes - 26th & 31st August | 8th & 9th September 2022

🇬🇧  UK customers:

When you place your order you have a choice of three delivery options:

  • FREE UK P&P  takes 7-10 days (about 5 working days) 
  • Faster service  £3 takes 2-3 days  (tracked service with the Royal Mail)
  • Next working day courier  £6  Order before 12pm (noon) on a working day and it will be with you the next working day.  Order on a weekend and it will be despatched on Monday for delivery Tuesday

Please note:  We process orders Monday - Friday. Most orders placed before 3pm are despatched that day but it may be the next working day depending on the volume of orders we are dealing with. Orders are not processed or despatched on weekends or public holidays.  

    You'll get an email from us when the order has been despatched (please check your junk mail).  You will then get a separate email with tracking details.

    Free UK delivery

    UK orders are sent using a Royal Mail trackable economy service. It usually takes 5 working days but it can take up to 7 working days dependent on your address.

    If you have not received your order within 10 days then please click here to contact us

    Faster Service (2-3 working days)

    These orders are dispatched with the Royal Mail's tracked faster service. It takes 2-3 working days.  The number of days does not include the day of despatch.  If, for example, you place an order before 3pm on Monday then Tuesday is Day 1, Wednesday Day 2 and Thursday Day 3.

    We choose to use the Royal Mail as we have tried numerous carriers and they are the most reliable.  We cannot be held responsible for delays due to the delivery network having issues beyond our control.

    If you have a tight deadline, we highly recommend that you use our Next Day service to guarantee it arrives on time. 

    ⏱️ UK next day service (excluding Northern Ireland)

    If you order before 12pm (noon) on a weekday your order is despatched that day. If you order after 12pm it will be despatched the next working day.

    If you place your order on a weekend or public holiday then it will be shipped on the first working day eg Tuesday after a Bank Holiday for delivery Wednesday.

    We use DPD or ParcelForce for a next working day service. If you need a weekend delivery please contact us before ordering so we can find out what the cost would be.

    For Northern Ireland customers, we can only offer a 72 hour service.

    Please provide your mobile number so you will receive a text message and an email from the courier to say when your delivery will arrive within a one hour window.  

    ** Please check your junk mail for despatch and shipment messages as they often end up there

     

    🇪🇺  EUROPEAN ORDERS IN 2022 - BUY ON AMAZON UK

    We have enabled global selling on our store on Amazon.co.uk so you can order from there.  Amazon then manages all the local import taxes and duties which we have seen is faster and cheaper than if we do it.

    Unfortunately, due to the huge difficulties we've encountered getting stock into Europe, we have made the difficult decision to no longer sell directly on Amazon Europe or fulfill European orders from our website.

    🌐  US and rest of the world 

    We also sell on our own websites in

    USA SnoozeShadeUSA.com

    Canada SnoozeShade.ca 

    Australia  SnoozeShade.com.au

    Please check here for your local Amazon to see whether the product you want is for sale locally. We sell on Amazon in the US, Canada and Australia.

    📦  International courier takes anywhere from 2-5 working days. You will receive a tracking number so you can track the shipment.

    ✉️  International Royal Mail takes longer – it can be anything from a week to 20 days. You will receive a tracking number where we have one so you can see where it is.

    We do not make a profit on delivery and, in fact, make a small loss in order to keep our prices consistent and competitive for everyone. 

    PLEASE NOTE

    ** You are liable for ANY custom or duties payable for delivery in your home country. We also state this at checkout when you choose international delivery.

    **  We cannot accurately quote for every delivery destination so, for some international locations we have used the most popular cities in order to give a rough idea of delivery cost. If you live in an area which is more expensive than our quoted rate then we will contact you to pay the difference before shipping.

    ** If your order does not arrive within the timeframes above please get in touch as soon as possible so we can try and track it for you. We cannot help you if you leave it too long.  Click here to contact us 

    😱 DELIVERY THEFT

    Sadly, we have heard from a number of customers who've had deliveries stolen from doorsteps when they were not in for a delivery.  Please understand that we cannot be held responsible if this happens. If you are not going to be in when expecting deliveries then arrange for a neighbour to take them for you.