🇪🇺  EUROPEAN ORDERS IN 2021

Deliveries into Europe are currently taking several weeks - but they are getting there!  As the customer, you will need to pay import duties and sales tax on the shipment into your country. 

As a goodwill gesture and to help towards these costs, we will give you a refund of up to 20% (if you use a discount code then we will amend the amount by the amount of discount you have already had).

We are currently waiting for our German VAT registration so that we can then send stock to Germany and then most European orders will be fulfilled via Amazon from there.  

😱 DELIVERY THEFT

We have sadly heard from a number of customers who have had deliveries stolen from doorsteps when they were not in for a delivery.  Please understand that we cannot be held responsible if this happens. If you are not going to be in when expecting deliveries then arrange for a neighbour to take them for you.  

NORMAL DELIVERY INFORMATION

🇬🇧  For UK customers:

We offer three ways to ship your products.

When you place your order you will be given three choices

  • FREE UK P&P  normally takes approx. 7 days (about 5 working days) 
  • Faster service  £3 takes 2-3 working days
  • Next working day courier  £6 Order before 12pm (noon) on a working day and it will be with you the next working day.  Order on a weekend and it will be despatched on Monday for delivery Tuesday

    Please note:  We process orders Monday to Friday. Orders are not processed on weekends or public holidays.  Most orders placed before 3pm are despatched that day, after that we may process the next working day.

      Free UK delivery

      We send our UK shipments using Amazon’s delivery network or Royal Mail which provide a trackable service. It usually takes around 5 working days but can take up to 7 working days dependent on your address.  If you have not received your order within 10 days then please click here to contact us.

      You will receive an email from us to say the order has been despatched (please check your junk mail) and then a separate email from Amazon which enables you to track your order.

      If you live in an area that Amazon does not cover or we do not have stock at Amazon then we will send your order via second class Royal Mail. This tends to take between 3-5 working days.

      Faster Service (2-3 working days)

      These orders are dispatched with either Amazon expedited service, Royal Mail or DPD. All provide a trackable service.

      ⏱️ Next day service

      If you order before 12pm (noon) on a weekday then your order will be despatched that day. If you order after 12pm it will be despatched the next working day.

      If you place your order on a weekend or public holiday then it will be despatched on the first working day eg Tuesday after a Bank Holiday.

      We use either DPD or Amazon’s expedited service.

      DPD is always next working day and Amazon is either next working day or can be a weekend delivery. 

      Please provide your mobile number so that in the event we use DPD you will receive a text message and an email from DPD to say exactly when your delivery will arrive within a one hour window.  For an Amazon delivery you will receive an email from Amazon with tracking information but the time will not be specified.   

      ** Please check your junk mail for despatch and shipment messages as they often end up there

      ✈️ International orders:

      Please check here for availability of our products on your local Amazon as it will be cheaper and easier for you to buy from there. If we don't have the exact product, we may be about to replenish stock so email us to find out.

      Depending on where you are ordering from we offer different delivery options which you can select at checkout.

      🇪🇺 For Europe – our delivery costs are based on the weight of the products you have ordered. Single smaller items generally cost around £7.00 for standard airmail which takes around 7-10 working days. 

      For multiple products we either use a tracked mail service via Amazon or Royal Mail which costs up to approx £18 dependent on weight. 

      For higher value orders and bigger weights you will be given a cost for courier delivery - which is approx £25.

      If you live in an area where it is more expensive than our quoted rate we will contact you to pay the difference before shipping.

      🌐  US and rest of the world 

      We also sell on our own websites in

      The US snoozeshadeusa.com

      Canada snoozeshade.ca and

      Australia  snoozeshade.com.au

      Please check here for your local Amazon to see whether the product you want is for sale locally. We sell on Amazon in the US, Canada, Australia, Europe, Singapore

      📦  International courier takes anywhere from 2-5 working days. You will receive a tracking number so you can track the shipment.

      ✉️  International Royal Mail takes longer – it can be anything from a week to 20 days. You will receive a tracking number where we have one so you can see where it is.

      We do not make a profit on delivery and, in fact, make a small loss in order to keep our prices consistent and competitive for everyone. 

      PLEASE NOTE

      ** You are liable for any custom or duties payable in your home country

      ** If your order does not arrive within the timeframes above please get in touch as soon as possible so we can try and track it for you. We cannot help you if you leave it too long.  Email us on customercare@snoozeshade.com