What to expect: tracking your delivery
Once your order's on its way, you'll get a handful of different emails, and it's not always obvious who they're from or what they mean. Here's what to expect, in order, so nothing gets missed in the spam folder.
Your order confirmation
You'll get this from us straightaway. It's your proof of order and it's also where your order status link lives, so it's worth keeping.
Three emails from Royal Mail
Once your parcel is picked up, Royal Mail send their own updates too, usually three separate emails. Annoyingly, none of them say SnoozeShade anywhere, so they're easy to mistake for spam or ignore altogether.
The first one usually just says something like "we've received your parcel" - that's the one people miss most often. Keep an eye out for it.
Track it properly with the Royal Mail app
The emails alone don't tell you much. For the clearest picture of where your parcel actually is, download the free Royal Mail app and enter the tracking number from your email. You'll be able to see it move and set delivery preferences if you know you won't be in.
Your delivery confirmation
Once it's arrived, you'll get one last email from us confirming your order has been delivered.
Common questions
The Royal Mail email doesn't say SnoozeShade anywhere. How do I know it's my parcel?
This is Royal Mail's system, not ours, so we can't change what shows in their emails. You'll get a tracking code but not the sender name. If you're not sure whether a tracking email is your SnoozeShade order, get in touch with your order number and we'll happily confirm it for you.
What does the tracking actually tell me?
It's more limited than people expect. Royal Mail's tracking generally shows when your parcel was picked up (from the local mail centre) and confirms once it's been delivered to your town, but it won't give street-level detail beyond that. That's a Royal Mail limitation rather than something we can add to.
Can I check my order without hunting through my emails?
Yes. Your order confirmation email has a direct link to your order status page. If you created a SnoozeShade account when you checked out, you can also log in any time and see your order history and status there.
What happens if my parcel goes missing?
It's rare, but it happens. Our Royal Mail deliveries and missing parcels page walks through exactly what to do, including how to set delivery preferences in advance so it's less likely to happen in the first place.
If your parcel is showing as delivered but you can't find it, or it hasn't turned up at all, our Royal Mail deliveries and missing parcels page walks through exactly what to do next.
